Will you be Restocking a Sold Out Item? Feel free use the Contact Page to email me about specific products. If it is going to be restocked, I can add you to a waitlist!

How do I Clean Fermentation Weights?
Fermentation weights are very durable and can be cleaned in a variety of ways: Boiling in vinegar water on the stovetop works, but they are also oven safe and can even be put in a dishwasher (the silverware basket would be ideal so they don't fall). If one ever takes a fall and gets chipped, it can be smoothed with some coarse sandpaper. 

What are the Shipping Costs?
Most items ship free! Some items may have a small shipping charge added at checkout.

What are Your Processing Times? Items ship in 1-3 business days. You will receive an email with tracking information. 

Are you taking Commissions? Occasionally I will take custom orders. Feel free to use the contact form to reach out with your idea. 

Do you offer Wholesale? Yes! Fermentation weights are available wholesale. Use the contact form or email siennaceramics@gmail.com.

Do you Accept Returns? Handmade items come with unique variations. If you are unhappy with your purchase:

Refunds: Contact me within 14 days of delivery. Ship items back within 30 days of delivery, and in original condition. A refund minus the cost of the original shipping label will be issued for an undamaged returned item. Any return shipping fees will be the purchaser's responsibility.
Defective Items: Every item is carefully inspected and handled and loved before being shipped out. If you feel your item is defective, please send me a message and an image of the issue. Concerns will be addressed case-by-case.
No refunds will be issued after 60 days of receiving items.